Frequently Asked Questions
1. How can I order ?
Choose your product, select add to cart, then buy it, then put your billing information, name address, phone number and proceed to buy.
2. How long will it take to receive my order ?
4-7 business days from our Warehouse.
15-20 business days for shipping to US, UK,AU CA, DE etc from our nearby Warehouse .
However some products may take Longer Shipping duration than usual time during festive season, peak time or more orders.
For details please refer our shipping policy.
3. What payment method do we accept?
We accept all major Credit cards & Debit cards ,Paypal through our merchant service provider of Visa, MasterCard, Rupay, Discover , American Express symbol.
You can also make payment through amazon pay , google pay and any other local payment methods shown as per your location during checkout.
4. What is your Shipping Cost for all orders.
Homenids currently provide Free Shipping Fee on most products .
5. Can I get return/refund of my product?
Generally we do not accept return of products unless products is delivered defective, damaged or faulty as it long distance shipping . We have 10 days of refund offer for only defective,damaged,faulty products while receiving with a valid proof if approved for.
6. Can I cancel my order?
All orders can be cancelled before 20 hours of order or until they are processed and ready for shipping whichever is earlier.
Once the product packaged and ready for the shipping then you’re not eligible to cancel it anymore.
7. Should I pay to return my product?
Yes. Buyer of products will have to bear Actual shipping cost if approved for return.
8. Do you have any restocking fees?
Generally we do not accpet return. However,Yes we have about 10% restocking fee for some large products for order above $199 .
9. Have another question?
Please contact us via the Contact US page and our customer service team aim to respond within 24 hours.
HELP & CONTACT US
If we have not answered all of your questions in this customer service section, please contact us:
Customer Support 24//7
Email us: [email protected]
Phone: +1 4045944627
Address: 1827 W Gowan Rd , North Las Vegas, Nevada(NV) 89032 , USA