REFUND & RETURN POLICY
Hi, Welcome to homenids.com Refund & Return Policy.
All orders can be cancelled until they are processed and shipped.
Once the product packaged and ready for the shipping then you’re not eligible to cancel it anymore.
We offer 10 days Money-back guarantee under certain conditions applied. Our primary goal is making your customers happy, so everyone who shops with us receives the following guarantees:
- Regarding Return we do not accept it as it is overseas shipping , shipping cost very high and the shipment may lost/damaged in transit and will take a lot of time for return.
- Refund/Reship if the item is defective, faulty or damaged badly while receiving;
- Refund minus the shipping cost if your customer received the wrong product and does not want the product they received. Customer must return the item at his expense to our warehouse and the item must be unused, complete, undamaged and in saleable condition while returning. All items have to be in their original packaging and well packed for shipping.
- However we will be not responsible for items lost or damaged during return by you.
Refunds are not available under the following circumstances:
- Order does not arrive due to an incorrect/incomplete address ,phone number provided by the customer;
- Customer’s order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster , custom clearance etc.).
- Customer does not accept delivery/pick up of products from courier for any reason after it arrived at his/her address.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment minus shipping fee, within a certain amount of days.
How do refunds, returns, and exchanges work on Homenids?
- In case customer reports a damaged or incorrect product, customer is required to submit a photo/video evidence within 10 days of receiving the item. If the claim is approved, a refund/exchange/reship will be issued.
- If the product packaging is damaged but the product itself is intact, your must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 10 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Homenids.com is here to help! We have put together the following steps to make this process easier:
- In the event of a refund, return, or exchange request from customer, contact our Customer Support team via email at [email protected] and include the evidence with it mentioning your name, email used,order id & invoice, photo/video of defective products on receiving.
- After we have approved the order refund, return, or exchange, the product must be returned to our warehouse whose address we will informed you over email once approved.
- You must return the product and provide a tracking number from the shipping carrier.
- Once the tracking number has been provided (or once we have received the returned product), a replacement product will be shipped or a refund minus the shipping cost will be credited back to the card or original method of payment on file.
- In order for homenids.com to ship a replacement product or process a refund for damaged or incorrect product we require a tracking number for the item returned by you. Once we receive the item , if approved we will reship the replacement product.